Job Description
Launch your career in technology with our comprehensive paid training program! TechNova Solutions is seeking motivated individuals for our Entry-Level IT Support Specialist position in Atlanta, Georgia. No prior experience required – we'll equip you with industry certifications and hands-on skills in networking, security, and system administration. Join our award-winning team and grow into a high-demand IT professional while receiving competitive pay and full benefits.
Why Join TechNova?
• 12-week paid training program (valued at $8,000)
• Industry certifications included (CompTIA A+, Network+)
• Career advancement opportunities
• Mentorship from senior engineers
• Health/dental/vision benefits from day one
Responsibilities
- Provide Tier 1 technical support to corporate clients via phone, email, and chat
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex infrastructure projects
- Participate in ongoing training to maintain technical certifications
- Assist with network security monitoring and incident response
- Deliver exceptional customer service with SLA adherence
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic computer literacy (Windows OS, Microsoft Office)
- Strong problem-solving and analytical abilities
- Excellent verbal/written communication skills
- Ability to work flexible hours including occasional on-call duties
- Passion for technology and continuous learning
- Valid driver's license (for occasional client site visits)
- Background check and drug test required