Job Description
Launch your tech career in Philadelphia with our comprehensive paid training program! No experience required – we provide everything you need to succeed. Join TechGrowth Solutions as an IT Support Specialist and gain hands-on experience with cutting-edge technology while earning a competitive salary. Our 12-week training curriculum covers networking, cybersecurity, cloud systems, and customer service. Upon completion, you'll transition into a permanent role with growth opportunities into senior positions. Enjoy benefits including health insurance, 401(k) matching, and professional development stipends. We're committed to building diverse teams and welcome applicants from all backgrounds.
Responsibilities
- Provide technical support for hardware/software issues via phone, email, and in-person
- Install, configure, and maintain desktop/laptop systems and peripherals
- Monitor network performance and troubleshoot connectivity problems
- Document technical procedures and maintain knowledge base articles
- Collaborate with cross-functional teams on IT infrastructure projects
- Train end-users on new systems and best practices
- Ensure compliance with company security protocols
Qualifications
- No prior IT experience required – we train from the ground up
- High school diploma or equivalent (college degree preferred)
- Strong problem-solving and critical thinking abilities
- Excellent communication and customer service skills
- Basic computer literacy and willingness to learn new technologies
- Ability to work independently and in team environments
- Valid driver's license (for occasional client site visits)
- Pass background check and drug screening