Job Description
Are you ready to launch a rewarding career in Information Technology? Nashville Tech Solutions is seeking motivated individuals for our on-the-job paid training program. We provide comprehensive, hands-on training to help you master the latest technologies and thrive in a fast-paced corporate environment.
This is a fantastic opportunity for recent graduates or career changers looking to break into the tech industry. You will receive mentorship from senior engineers and gain real-world experience while earning a competitive salary. Join us and transform your career path today.
Responsibilities
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Install, configure, and upgrade hardware and software components to ensure optimal system performance.
- Diagnose and troubleshoot technical issues, including printer connectivity, network access problems, and application errors.
- Document all incidents, resolutions, and steps taken in the company's helpdesk system.
- Collaborate with the network team to ensure system security, data integrity, and network availability.
- Conduct user training sessions to improve IT literacy and resolve common user issues proactively.
- Monitor system performance and alert management to potential problems before they escalate.
Qualifications
- High School Diploma or GED required; Associate degree in Computer Science, IT, or related field is a plus.
- Basic understanding of computer hardware components and operating systems (Windows, Mac, Linux).
- Strong problem-solving skills and a logical approach to troubleshooting technical challenges.
- Excellent written and verbal communication skills with the ability to explain complex concepts to non-technical users.
- A self-starter attitude with a genuine desire to learn and grow within the IT field.
- Ability to work both independently and as part of a collaborative team environment.