Job Description
Are you passionate about technology and looking to kickstart your career in the IT industry? IndyTech Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Indianapolis, Indiana.
We are looking for eager learners who want to grow their skills in a supportive environment. If you have a knack for problem-solving and a desire to help others, we want to hear from you!
Why Join Us?
- Competitive salary package.
- Comprehensive training provided.
- Opportunity for rapid career advancement.
- Modern office environment.
Responsibilities
- Provide Tier 1 Support: Assist employees with hardware, software, and network-related issues via phone and ticketing systems.
- Troubleshooting: Diagnose and resolve technical problems to minimize downtime.
- Hardware Management: Setup, configure, and maintain desktops, laptops, and peripherals.
- Documentation: Maintain accurate records of incidents, resolutions, and technical configurations.
- System Updates: Assist in deploying software updates and security patches across the organization.
- Client Assistance: Offer friendly and professional technical support to internal and external clients.
Qualifications
- Education: High School Diploma or GED required; Associate’s or Bachelor’s degree in Computer Science or Information Technology preferred.
- Experience: No prior professional experience required; entry-level candidates with internship experience are a plus.
- Technical Skills: Basic understanding of Microsoft Windows, Office Suite, and networking concepts.
- Communication: Strong verbal and written communication skills.
- Problem Solving: Ability to troubleshoot issues using logic and available resources.
- Availability: Must be willing to work flexible hours and on-call rotation as needed.