Job Description
Are you ready to launch your career in the dynamic world of Information Technology?
We are seeking a motivated and eager IT Support Specialist to join our growing team in the heart of Charlotte, NC. As a leading technology firm, we are committed to nurturing young talent and providing a platform for rapid professional growth. You will be the first point of contact for our internal employees, ensuring seamless technology operations and a superior user experience.
In this entry-level role, you will gain hands-on experience with industry-standard tools, work alongside seasoned mentors, and play a pivotal role in our digital transformation initiatives.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person to diagnose and resolve hardware and software issues.
- Assist with the installation, configuration, and maintenance of desktops, laptops, printers, and network peripherals.
- Manage and maintain the IT asset inventory, ensuring accurate tracking of all hardware and software licenses.
- Participate in the implementation of new IT policies, procedures, and security protocols under the guidance of senior staff.
- Perform routine system backups and perform basic network troubleshooting to maintain system availability.
- Collaborate with cross-functional teams to identify technical needs and propose scalable solutions.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
- CompTIA A+ certification or willingness to obtain within 6 months of hire.
- Strong desire to learn and a proactive attitude toward problem-solving.
- Basic understanding of Windows operating systems and Microsoft Office Suite.
- Excellent communication skills with the ability to explain complex technical concepts to non-technical users.
- Reliable transportation and the ability to work occasional evenings or weekends for system updates.