Job Description
Are you a tech enthusiast looking to launch your career in the heart of the Midwest? Rise Indianapolis is seeking a motivated Entry Level IT Support Specialist to join our dynamic team. We believe in growing talent from within and are looking for individuals eager to learn, grow, and make an impact.
In this role, you will be the first point of contact for our internal users, ensuring that our technology infrastructure runs smoothly. You will gain hands-on experience in a fast-paced corporate environment while working alongside experienced IT professionals.
Why Join Us?
- Comprehensive training program for new hires.
- Competitive salary and performance bonuses.
- Modern office environment in the Indianapolis Tech Hub.
- Career advancement opportunities in IT.
Responsibilities
- Provide tier-1 technical support and troubleshooting for hardware, software, and network issues.
- Install, configure, and maintain desktop computers, printers, and mobile devices.
- Manage and update the company asset inventory database.
- Respond to help desk tickets in a timely and professional manner, prioritizing critical issues.
- Assist in the implementation of new IT policies and security protocols.
- Collaborate with senior IT staff on infrastructure projects and upgrades.
Qualifications
- High school diploma or equivalent (Associate’s degree in Computer Science or IT is a plus).
- Basic understanding of computer hardware, operating systems (Windows, macOS), and networking fundamentals.
- Strong problem-solving skills and the ability to troubleshoot technical issues efficiently.
- Excellent written and verbal communication skills with a focus on customer service.
- Willingness to obtain industry-recognized IT certifications (we support training).
- A valid driver’s license and reliable transportation.