Job Description
Welcome to the future of technology. TechNova Solutions is a leading innovator in the Dallas tech scene, seeking a motivated IT Support Specialist to join our growing team. We are looking for recent graduates or career changers who are passionate about problem-solving and eager to learn.
In this role, you will be the first line of defense for our internal employees, ensuring our digital workplace runs smoothly. You will gain hands-on experience with enterprise infrastructure, cloud solutions, and cybersecurity protocols. If you have a 'can-do' attitude and a drive to master the tech stack, we want to meet you.
Why Join Us?
- Comprehensive training program for junior candidates.
- State-of-the-art equipment and modern office environment.
- Clear career path to Network Engineer or SysAdmin roles.
- Competitive benefits package including health, dental, and 401(k).
Responsibilities
- Provide Tier 1 technical support for hardware and software issues via phone, email, and ticketing systems.
- Install, configure, and troubleshoot desktop computers, laptops, printers, and mobile devices.
- Manage user accounts, Active Directory permissions, and email configurations.
- Assist in the deployment of new software updates and operating system patches.
- Monitor system performance and respond to alerts to ensure 99.9% uptime.
- Document technical procedures and maintain accurate IT asset inventory records.
Qualifications
- Associate degree in Information Technology, Computer Science, or a related field (or equivalent work experience).
- Basic understanding of Windows 10/11 and macOS operating systems.
- Familiarity with networking concepts such as IP addressing, DNS, and DHCP.
- Strong customer service skills with the ability to communicate complex technical concepts to non-technical users.
- Willingness to obtain industry-recognized certifications (e.g., CompTIA A+) within 12 months.
- Ability to work flexible hours, including occasional evening or weekend support rotations.