Job Description
Join our dynamic team as an IT Support Specialist and kickstart your career in technology! TechSolutions Inc. is a leading IT services provider in San Antonio committed to fostering talent and innovation. We're seeking passionate entry-level professionals to deliver exceptional technical support to our diverse client base. Enjoy competitive compensation, comprehensive benefits, and mentorship from industry experts. Grow your skills in a collaborative environment while making tangible impact on our clients' digital transformation journey.
Responsibilities
- Provide tier-1 technical support for hardware, software, and network issues
- Diagnose and resolve desktop/laptop malfunctions, printer configurations, and peripheral device problems
- Assist users with operating systems (Windows 10/11) and Microsoft 365 applications
- Document support tickets and maintain accurate knowledge base entries
- Collaborate with senior engineers on complex system outages and projects
- Implement security protocols and best practices for data protection
- Conduct user training on new technologies and system updates
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification or willingness to obtain within 90 days
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/O365)
- Strong troubleshooting and problem-solving abilities
- Excellent communication and customer service skills
- Ability to work independently and in a team environment
- Valid driver's license and reliable transportation