Job Description
Join our dynamic tech team as an IT Support Specialist and launch your career in Columbus' thriving tech scene! At TechSolutions Inc., we're committed to nurturing emerging talent through hands-on experience with cutting-edge technologies. This entry-level role offers comprehensive training, mentorship from industry experts, and a clear path to career advancement. You'll provide critical technical support to our growing client base while gaining exposure to cloud systems, cybersecurity protocols, and network infrastructure. Our collaborative environment encourages innovation and continuous learning, making it the perfect launchpad for your IT career.
Responsibilities
- Provide Tier 1/2 technical support via phone, email, and remote assistance
- Diagnose and resolve hardware, software, and network issues
- Deploy and configure workstations, laptops, and mobile devices
- Document technical procedures and maintain knowledge base articles
- Collaborate with senior engineers on complex system implementations
- Conduct security awareness training for end-users
- Monitor system health and perform preventive maintenance
Qualifications
- Associate degree in IT, Computer Science, or related field (or equivalent experience)
- Basic understanding of Windows/macOS/Linux operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent communication and customer service skills
- CompTIA A+ or similar certification preferred
- Ability to work independently and in team environments