Job Description
Are you a tech enthusiast ready to launch your career?
InnovateTech Solutions is seeking a motivated IT Support Associate to join our dynamic team in the heart of San Francisco. We are a fast-paced tech company dedicated to digital transformation, and we are looking for individuals who are eager to learn, solve problems, and support our growing workforce.
In this role, you will be the first point of contact for our employees, ensuring seamless technology operations. We offer a hybrid work model, a comprehensive benefits package, and a clear pathway for rapid professional growth.
Why Join Us?
- Competitive starting salary in a high-cost-of-living area.
- Hybrid work schedule (3 days in-office).
- Full sponsorship for industry-recognized IT certifications.
- Health, dental, and vision insurance from day one.
Responsibilities
- Provide Tier 1 technical support via phone, email, and in-person for hardware and software issues.
- Manage and troubleshoot local area network (LAN) and wide area network (WAN) connectivity.
- Assist in the deployment, configuration, and maintenance of end-user devices (laptops, printers, mobile devices).
- Log and track all support tickets using our ticketing system (e.g., ServiceNow or Zendesk).
- Conduct basic system backups and ensure data integrity.
- Collaborate with the senior IT team to identify areas for process improvement.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or a related field, OR equivalent work experience.
- Strong interest in IT, networking, and computer hardware.
- Familiarity with Microsoft Office 365 and basic troubleshooting principles.
- Excellent interpersonal and communication skills.
- Ability to work independently as well as part of a collaborative team.
- Willingness to obtain CompTIA A+ or equivalent certification within 6 months of hire.