Job Description
We are looking for a motivated IT Support Associate to join our growing team in San Francisco. If you are passionate about technology and eager to launch your career in the tech industry, this is the perfect opportunity for you. You will work closely with our senior engineering team to provide top-tier technical support to our employees and clients.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- Opportunity for rapid career growth in a cutting-edge environment.
- Free onsite gym and healthy lunch options.
- Work with the latest technologies in a collaborative culture.
We are committed to diversity and inclusion and encourage candidates from all backgrounds to apply.
Responsibilities
- Provide first-level technical support and troubleshooting for hardware and software issues.
- Assist in the deployment and configuration of new workstations and mobile devices.
- Maintain accurate records of incidents and tickets in our IT service management system.
- Collaborate with the network team to ensure optimal system performance and security.
- Conduct regular hardware and software inventory audits.
- Support the rollout of new software applications and updates across the organization.
- Onboard new employees with technical setup and training.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or equivalent work experience.
- Familiarity with operating systems (Windows 10/11, macOS, Linux) is a plus.
- Basic understanding of networking concepts (TCP/IP, DNS, DHCP).
- Strong problem-solving skills and attention to detail.
- Excellent communication skills, with the ability to explain technical concepts to non-technical users.
- Must be willing to work in a hybrid office environment.
- ITIL certification is a bonus but not required.