Job Description
Welcome to TechNova Solutions, a leader in digital innovation based in the heart of Chicago. We are looking for driven, tech-curious individuals to join our team as IT Support Associates. This is an exceptional opportunity for recent graduates or career changers to launch a career in Information Technology with a company that values growth and mentorship.
As an Entry Level IT Support Associate, you will play a vital role in maintaining our digital infrastructure. We pride ourselves on a collaborative culture and provide extensive on-the-job training to help you succeed. If you have a passion for troubleshooting and a desire to learn, we want to hear from you.
Responsibilities
- Provide Tier 1 technical support via phone, email, and ticketing systems to internal employees.
- Diagnose and resolve hardware and software issues, including printers, laptops, and operating system errors.
- Assist with the installation, configuration, and maintenance of software applications and updates.
- Maintain accurate inventory records of IT assets and peripherals.
- Collaborate with senior IT staff to troubleshoot complex network connectivity issues.
- Conduct user training sessions to ensure staff proficiency with new software tools.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent professional experience).
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) and basic computer navigation.
- Strong analytical thinking and problem-solving skills.
- Excellent verbal and written communication skills for interacting with non-technical users.
- Willingness to obtain industry certifications (e.g., CompTIA A+) within the first year.
- Ability to work in a fast-paced environment and adapt to changing priorities.