Job Description
Start your career in customer service today! CustomerFirst Solutions is urgently seeking motivated Call Center Agents to join our dynamic team in Buffalo, NY. This immediate hire opportunity offers competitive pay, comprehensive training, and a supportive environment where your contributions make a real impact. Help us deliver exceptional customer experiences while advancing your professional skills in a fast-paced setting.
Why Join Us? Flexible schedules, performance bonuses, and opportunities for career advancement. No experience necessary – we provide full training to set you up for success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call volume, resolution time, CSAT)
- Collaborate with team members to improve service quality
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (required)
- Strong verbal communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (typing, CRM software)
- Positive attitude and customer-focused mindset
- Availability to work flexible shifts (evenings/weekends as needed)