Job Description
Join our award-winning customer service team in Riverside, CA! We're seeking motivated Call Center Agents to provide exceptional support to our diverse client base. This immediate hire opportunity offers competitive pay, comprehensive training, and a dynamic team environment. Enjoy flexible scheduling, performance incentives, and career growth potential. No experience required – we provide all training!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution rates)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency (typing, navigation)
- Positive attitude and customer-first mindset
- Availability to work flexible shifts (including weekends)