Job Description
Join our award-winning customer experience team at Pacific Customer Solutions Inc.! We're seeking passionate Part-Time Call Center Agents to deliver exceptional support from our Honolulu headquarters. Enjoy competitive pay, flexible scheduling, and a vibrant workplace culture focused on growth and recognition. As a key member of our 24/7 support team, you'll handle inbound/outbound calls for top-tier clients while developing valuable communication skills. We provide comprehensive training and advancement opportunities for dedicated performers.
Why Join Us?
- Competitive hourly rates + performance bonuses
- Flexible shift options (evenings/weekends available)
- Free parking and downtown location
- Health benefits for part-time employees (20+ hrs/week)
- Monthly team-building events and recognition programs
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Meet/exceed quality metrics (CSAT, FCR, AHT)
- Collaborate with support teams for complex issue escalation
- Participate in bi-weekly training sessions and coaching sessions
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Typing speed: 40+ WPM with 95% accuracy
- Proficient in CRM software (Salesforce preferred)
- Fluent in English and basic knowledge of Hawaiian Pidgin
- Strong problem-solving and conflict resolution abilities
- Available to work evenings/weekends (20-30 hrs/week)
- Pass background check and drug screening