Job Description
Join PeakConnect Solutions' award-winning customer support team in Denver! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Enjoy flexible scheduling, comprehensive benefits, and immediate start dates. No experience required—we provide paid training and career advancement opportunities. Work in our state-of-the-art downtown facility with stunning mountain views and a vibrant team culture. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and process orders with precision
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (CSAT, AHT, FCR)
- Collaborate with cross-functional teams for complex escalations
- Participate in continuous improvement initiatives
- Maintain thorough product knowledge through training modules
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency with Microsoft Office Suite and CRM tools
- Fluent in English (Spanish bilingual candidates strongly encouraged)
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and active listening skills
- Positive attitude with resilience under pressure