Job Description
Join our award-winning remote team as a Call Center Agent and deliver exceptional customer experiences from the comfort of your home office. We're seeking empathetic professionals to support our Fortune 500 clients with inbound/outbound calls, troubleshooting, and relationship building. Enjoy flexible scheduling, comprehensive training, and career advancement opportunities in Omaha's thriving tech ecosystem.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with 95% customer satisfaction target
- Resolve technical issues using CRM tools and knowledge base systems
- Document interactions accurately in Salesforce and maintain call quality metrics
- Collaborate with technical support teams for complex issue escalation
- Meet weekly KPIs for resolution time and first-call resolution
- Participate in ongoing product training and certification programs
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM platforms (Salesforce, Zendesk) and MS Office Suite
- Quiet home office with high-speed internet and headset capability
- Ability to work flexible shifts including evenings/weekends
- Type 40+ WPM with strong attention to detail