Job Description
Join our award-winning team as a Call Center Agent in Louisville and unlock your earning potential! We're offering a $2,000 sign-on bonus for qualified candidates who start before December 31st. As a vital member of our customer experience team, you'll handle inbound/outbound calls with professionalism and empathy while representing top Fortune 500 brands.
Why Choose Us?
- Competitive hourly pay plus performance-based incentives
- Comprehensive health benefits (Day 1 eligibility)
- Tuition reimbursement and career advancement paths
- Modern, energy-efficient workspace downtown
- Referral bonuses ($500 per successful hire)
Ready to accelerate your career? Apply today and start earning your sign-on bonus!
Responsibilities
- Resolve customer inquiries via phone, email, and chat channels
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with support teams for complex issue resolution
- Participate in ongoing product and service training
- Identify upsell opportunities for premium services
- Maintain strict compliance with data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficient with Windows OS and CRM software
- Ability to type 40+ WPM with high accuracy
- Flexible schedule availability (including weekends)
- Pass background check and drug screening
- Residency in Louisville metro area required