Job Description
Launch your career with Sunrise Solutions Inc., a leading customer experience firm in El Paso! We're seeking motivated Entry-Level Customer Service Representatives to join our dynamic team. No prior experience required – we provide comprehensive training. Enjoy competitive pay, career advancement opportunities, and a supportive work environment. Perfect for recent graduates or career changers eager to grow in the thriving El Paso job market.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Update and maintain customer records in CRM systems
- Collaborate with team members to ensure seamless service delivery
- Meet performance metrics including call quality and resolution times
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Strong communication and interpersonal skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency with MS Office Suite
- Positive attitude and willingness to learn
- Reliable transportation to our El Paso location
- Must pass background check and drug screening