Job Description
Join our award-winning customer experience team as a Customer Support Trainee at Orlando Innovations Inc.! We're seeking passionate individuals to build rewarding careers in tech support while serving global clients. Enjoy comprehensive training, mentorship from industry experts, and a vibrant workplace culture. Full benefits package included after 60 days!
Responsibilities
- Master product knowledge through intensive onboarding and training modules
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in CRM systems while maintaining SLA compliance
- Collaborate with senior agents to troubleshoot complex technical issues
- Identify trends in customer feedback to improve service quality
- Participate in weekly skill-building workshops and team meetings
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal/written communication skills
- Basic proficiency with Windows OS and web applications
- Customer service mindset with strong problem-solving abilities
- Ability to work flexible shifts including weekends
- Previous customer service experience a plus but not required
- Must pass background check and drug screening