Job Description
Join NexGen Customer Solutions and kickstart your career with a $2,500 sign-on bonus! We're seeking motivated Call Center Agents to deliver exceptional customer experiences in our Charlotte, NC headquarters. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your growth is prioritized.
Why NexGen? We invest in our team through ongoing training, advancement opportunities, and a culture that celebrates achievements. As a leader in customer experience innovation, we offer stability and room for career growth.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems (Salesforce)
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in case management systems
- Collaborate with team leads to improve processes
- Participate in quarterly training and coaching sessions
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong typing skills (45+ WPM) and computer literacy
- Exceptional verbal communication and active listening
- Ability to multitask in fast-paced environments
- Resilience under pressure and conflict resolution skills
- Flexibility to work evenings/weekends (rotating schedule)
- Passion for helping others and continuous learning