Job Description
Join our dynamic team as a Part-Time Customer Support Trainee and launch your career in customer service excellence! At Apex Solutions Group, we're committed to nurturing talent through comprehensive training programs designed to transform passionate individuals into customer support experts. This entry-level role offers flexible scheduling (20-25 hours/week) with opportunities for growth into full-time positions. You'll gain hands-on experience with industry-leading CRM platforms while working in a collaborative, tech-forward environment. Perfect for students, career-changers, or those seeking flexible work-life balance. Apply today to start your journey!
Responsibilities
- Deliver exceptional customer service via phone, email, and live chat
- Resolve product inquiries, billing issues, and technical troubleshooting
- Maintain accurate documentation of customer interactions in Salesforce
- Collaborate with senior agents to escalate complex cases
- Complete weekly training modules on product knowledge and support protocols
- Meet key performance metrics including response time and CSAT scores
- Contribute to process improvement initiatives for customer workflows
Qualifications
- High school diploma or equivalent (college students encouraged)
- Strong verbal/written communication skills
- Basic proficiency with Microsoft Office Suite
- Ability to multitask in fast-paced digital environments
- Customer-focused mindset with problem-solving aptitude
- No prior experience required – comprehensive training provided
- Must be authorized to work in the US
- Flexibility to work evenings/weekends (shifts assigned based on availability)