Job Description
Join our award-winning customer service team in Tulsa and make an immediate impact! We're seeking motivated Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment with rapid advancement opportunities. No experience necessary – we provide paid training and ongoing support to set you up for success. Apply today and start your career with a company that invests in its people!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems and escalate complex cases appropriately
- Meet/exceed performance metrics including call handling time and quality assurance standards
- Collaborate with team members to share best practices and improve service delivery
- Participate in ongoing training to enhance product knowledge and communication skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills with clear articulation
- Ability to multitask in fast-paced environment with minimal supervision
- Basic computer proficiency and typing speed of 30+ WPM
- Positive attitude and problem-solving mindset with customer-first focus
- Flexibility to work evenings/weekends based on business needs
- Pass background check and drug screening (pre-employment requirements)