Job Description
Join our award-winning customer service team in Portland! Customer Connect Solutions is seeking motivated Call Center Agents for immediate full-time positions. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment where your skills make a real difference. No experience necessary – we provide paid training!
Why Join Us?
- Starting pay at $18/hour with performance-based bonuses
- Health, dental, vision, and 401(k) benefits
- Clear career advancement paths
- Modern downtown Portland office
- Flexible scheduling options
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed performance metrics (call handle time, CSAT scores)
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service delivery
- Adhere to compliance protocols and company policies
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Positive attitude and customer-first mindset
- Basic typing proficiency (25+ WPM)