Job Description
Join our award-winning team at Premier Customer Solutions as an immediate hire Call Center Agent in Richmond, VA! We're seeking motivated professionals to deliver exceptional customer experiences in a fast-paced, supportive environment. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities. No experience required – we provide paid training!
Why Work With Us?
- Weekly pay + performance bonuses
- Health, dental, and vision insurance
- Paid time off and holidays
- Tuition reimbursement program
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound calls for Fortune 500 clients
- Resolve customer inquiries and technical issuesMeet/exceed daily performance metrics (calls, quality, resolution)
- Document interactions in CRM systems with precision
- Collaborate with team leads to improve processes
- Adhere to compliance and security protocols
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (required)
- Minimum 1 year customer service experience (preferred)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure and problem-solving mindset
- Flexible availability (including evenings/weekends)
- Passion for helping customers succeed