Job Description
Join our award-winning team at Nexus Customer Solutions! We're seeking passionate Call Center Agents to deliver exceptional customer experiences from our Philadelphia headquarters. As a vital member of our client support team, you'll drive customer satisfaction and contribute to our growth. Immediate start available for qualified candidates. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Philly. Apply today and transform your career!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM tools and escalation protocols
- Meet/exceed performance metrics: CSAT, AHT, and FCR targets
- Document interactions accurately in Salesforce and Zendesk systems
- Collaborate with cross-functional teams to improve service quality
- Proactively identify upsell opportunities for premium services
- Participate in ongoing training to maintain product expertise
Qualifications
- Minimum 1 year call center or customer service experience
- Proficiency with CRM platforms (Salesforce/Zendesk preferred)
- Exceptional verbal/written communication skills
- Ability to multitask in high-volume environments
- Strong problem-solving and conflict resolution abilities
- High school diploma or equivalent (college degree a plus)
- Flexible availability including evenings/weekends