Job Description
Join our award-winning customer support team as a Trainee and kickstart your career in tech! We're seeking passionate individuals in Saint Paul to provide exceptional service while learning industry-leading tools and methodologies. Our comprehensive training program combines hands-on experience with mentorship from senior specialists, ensuring rapid growth into a full-fledged Customer Support Engineer role. Enjoy competitive pay, flexible scheduling options, and a collaborative work environment in downtown Saint Paul.
What We Offer:
- Full paid training (4 weeks) + certification
- Health/dental/vision benefits after 60 days
- Clear career advancement path
- Monthly performance bonuses
- Free parking/transit stipend
Responsibilities
- Master company products/services through immersive training modules
- Resolve customer inquiries via phone, email, and chat with 95%+ satisfaction rate
- Document cases accurately in Salesforce CRM system
- Collaborate with technical teams to troubleshoot complex issues
- Proactively identify process improvement opportunities
- Maintain detailed knowledge base documentation
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or retail experience
- Proficient with Microsoft Office Suite
- Exceptional written and verbal communication skills
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving aptitude
- Available for rotating weekends (1:4 schedule)
- Valid US work authorization required