Job Description
Join our award-winning support team as a Customer Support Trainee in Fort Wayne! We're seeking passionate individuals who love helping others and want to build a career in customer service. This paid training program equips you with industry-leading skills to resolve customer inquiries, troubleshoot technical issues, and deliver exceptional experiences. Enjoy a collaborative work environment, comprehensive benefits package, and clear growth pathways to senior roles. No prior experience required – just your positive attitude and eagerness to learn!
Responsibilities
- Master product knowledge through hands-on training and shadowing sessions
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document cases accurately in our CRM system while maintaining quality standards
- Collaborate with technical teams to escalate complex issues effectively
- Contribute to process improvements based on customer feedback trends
- Meet monthly performance metrics for response time and resolution rates
Qualifications
- High school diploma or equivalent (college degree preferred)
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Proficiency in Microsoft Office and willingness to learn new software
- Ability to work flexible hours including evenings/weekends if needed
- Previous customer service experience is a plus but not required
- Must pass background check and drug screening