Job Description
Join Detroit's premier customer service team as a Call Center Agent! We're seeking passionate individuals to deliver exceptional support experiences for our Fortune 500 clients. Enjoy a modern downtown workspace, comprehensive training, and opportunities for career advancement in a dynamic, collaborative environment.
Our competitive package includes health benefits, performance bonuses, and paid time off. If you thrive in fast-paced settings and excel at problem-solving, apply today to become part of Detroit's growing service economy!
Responsibilities
- Handle 50-70 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries using CRM systems (Salesforce, Zendesk)
- Document interactions accurately in compliance with quality standards
- Collaborate with team leads to improve service processes
- Meet/exceed performance metrics for call resolution and customer satisfaction
- Participate in ongoing training to enhance product knowledge
- Support cross-functional teams during peak demand periods
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Type 35+ WPM with high accuracy
- Ability to multitask in high-pressure environments
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed