Job Description
Join Tampa Connect Solutions as a Call Center Agent and become the voice of our valued clients! We're seeking passionate individuals to deliver exceptional customer experiences while enjoying competitive pay, comprehensive benefits, and a dynamic team environment. Our state-of-the-art facility offers modern amenities, flexible scheduling options, and clear career advancement paths. Why Choose Us? • Industry-leading training program • Health/dental/vision insurance • 401(k) with company match • Paid time off and holidays • Employee referral bonuses • Monthly performance incentives
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve customer concerns efficiently using CRM systems (Salesforce/Zendesk)
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in customer databases
- Collaborate with support teams to resolve complex issues
- Participate in ongoing training and coaching sessions
- Uphold company standards for brand voice and compliance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Exceptional verbal/written communication skills
- Proficient in typing (40+ WPM) and multitasking
- Strong problem-solving and conflict resolution abilities
- Experience with CRM software (Salesforce preferred)
- Ability to work flexible schedules including evenings/weekends
- Passion for helping others and positive attitude