Job Description
Join our award-winning team at Apex Customer Solutions and transform your customer service career! We're seeking motivated Call Center Agents in Toledo, OH to deliver exceptional client experiences with competitive compensation and comprehensive benefits. Enjoy uncapped earning potential, flexible scheduling, and a supportive environment where your growth is prioritized. Why work with us? Industry-leading training, health/dental/vision insurance, 401(k) matching, and monthly performance bonuses. Apply today and start earning what you're worth!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries across multiple channels (phone, email, chat)
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Utilize CRM systems to document interactions and update records
- Collaborate with team members to resolve complex issues
- Participate in continuous improvement initiatives
- Adhere to compliance and security protocols
Qualifications
- 1+ years of customer service experience preferred
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and emotional intelligence
- Proficiency with Windows OS and CRM software
- High school diploma or equivalent required
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Spanish bilingualism a plus