Job Description
Are you ready to kickstart your career in the tech industry? Apex Tech Solutions is currently hiring Technical Support Associates in San Jose, CA. We are looking for motivated individuals who are eager to learn and grow. We provide comprehensive training to help you succeed from day one.
Why Join Us?
- Start Tomorrow: We are filling positions immediately for our upcoming cohort.
- Full Training Provided: No prior experience required; we teach you everything you need to know.
- Competitive Pay: Earn a great salary while building your resume in a top-tier tech hub.
Don't miss this opportunity to work with a leading company in the heart of Silicon Valley. Apply today to secure your spot!
Responsibilities
- Provide Technical Assistance: Deliver exceptional customer support via phone, email, and chat to resolve technical inquiries and issues.
- Troubleshooting: Diagnose and troubleshoot hardware and software problems for clients in a timely manner.
- Documentation: Maintain accurate and up-to-date records of customer interactions, issues, and resolutions in the CRM system.
- Training Execution: Complete all assigned on-the-job training modules and mentorship sessions.
- Team Collaboration: Work closely with the engineering and product teams to escalate complex issues and provide feedback.
- Performance Goals: Meet and exceed daily and weekly performance targets regarding call volume and customer satisfaction.
Qualifications
- Education: High school diploma or GED required; Associate's or Bachelor's degree in Computer Science or related field is a plus.
- Experience: No prior experience necessary. We value attitude and aptitude over past experience.
- Skills: Basic computer literacy and familiarity with Windows/Mac operating systems.
- Communication: Strong verbal and written communication skills with the ability to explain complex technical concepts simply.
- Work Ethic: Self-motivated, reliable, and able to work in a fast-paced, dynamic environment.
- Equipment: Access to a reliable computer and high-speed internet connection is mandatory.