Job Description
Join Pittsburgh's Premier Customer Service Team Today!
Are you a people person with exceptional communication skills? Pittsburgh Customer Solutions Inc. is immediately hiring full-time Call Center Agents to deliver world-class support to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a dynamic work environment in the heart of Pittsburgh. No prior call center experience required – we provide paid training!
What We Offer:
- Competitive hourly wage + performance bonuses
- Comprehensive health, dental, and vision insurance
- 401(k) with company match
- Paid time off and holidays
- Career advancement opportunities
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Participate in ongoing training and development
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Customer service mindset with problem-solving aptitude
- Reliable transportation to downtown Pittsburgh office
- Flexible availability including evenings/weekends