Job Description
Join the Leader in Financial Services
Trustbridge Financial is proud to be a cornerstone of the Baltimore community. We are currently seeking ambitious Bank Teller Trainees to join our expanding team. This is an exceptional opportunity for individuals looking to start a stable, long-term career in banking with a company that invests in its people.
As a Bank Teller Trainee, you will not only learn the ropes of cash handling and customer service but also gain exposure to our wealth management and lending departments. We offer a structured training program designed to fast-track your success and prepare you for advancement into Senior Teller or Personal Banker roles.
Why Join Us?
- Competitive salary and comprehensive benefits package.
- On-the-job training with industry mentors.
- Pathway to career growth within the organization.
- Modern work environment in the heart of downtown Baltimore.
Your Role:
In this role, you will be the first point of contact for our valued customers. You will be responsible for providing exceptional service while maintaining the accuracy and security of our financial transactions. We are looking for candidates who are reliable, detail-oriented, and eager to learn.
Responsibilities
- Process daily financial transactions, including cash deposits, withdrawals, and check cashing, ensuring 100% accuracy.
- Greet customers warmly and provide professional, friendly service to resolve inquiries and explain banking products.
- Operate the Point of Sale (POS) system and ATM maintenance tools to assist customers.
- Identify cross-selling opportunities to introduce customers to savings accounts, credit cards, and loans.
- Maintain the cleanliness and organization of the teller line and lobby area.
- Assist in balancing the cash drawer at the end of each shift to ensure audit compliance.
- Refer complex customer issues to the appropriate supervisor or department.
Qualifications
- High School Diploma or GED is required; Associate’s degree in Finance or Business is a plus.
- Previous customer service or cash handling experience is preferred but not mandatory for trainees.
- Strong math skills with the ability to perform mental calculations quickly and accurately.
- Excellent verbal and written communication skills.
- Ability to stand for extended periods and lift up to 25 lbs (e.g., boxes of supplies).
- Must pass a background check and credit check as part of the hiring process.
- Must be detail-oriented and possess a high level of integrity and trust.