Job Description
Join our award-winning customer support team at Nexus Global Solutions and launch your career in tech with industry-leading compensation! We're seeking motivated individuals for our exclusive trainee program in Jacksonville, FL. This role offers structured training, career advancement pathways, and a comprehensive benefits package including health insurance, 401k matching, and paid certifications. Work in our modern downtown office with stunning river views and collaborate with industry experts dedicated to your growth.
Responsibilities
- Master company products/services through immersive training modules
- Provide exceptional Tier 1 customer support via phone, chat, and email
- Document interactions in CRM systems with precision and efficiency
- Collaborate with senior agents to resolve complex escalations
- Identify process improvement opportunities and contribute to team success
- Participate in weekly skill-building workshops and certification programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or tech support experience
- Proficiency in Microsoft Office and CRM platforms (Salesforce experience a plus)
- Exceptional communication skills and problem-solving abilities
- Ability to work flexible hours including evenings and weekends
- Passion for technology and continuous learning
- Valid driver's license and reliable transportation