Job Description
Join Fort Worth Solutions Group and transform your customer service career into a high-earning opportunity! We're seeking elite Call Center Agents to deliver premium client experiences while earning industry-leading compensation. Enjoy uncapped earning potential, comprehensive benefits, and a dynamic work environment in the heart of Fort Worth's thriving business district.
Our award-winning team values performance, professionalism, and innovation. As a key player in our client success ecosystem, you'll leverage cutting-edge technology and receive world-class training to exceed customer expectations. This isn't just a job—it's your launchpad into a rewarding career with limitless growth potential.
Responsibilities
- Deliver exceptional customer service via inbound/outbound calls, chats, and emails
- Resolve complex client issues with empathy and technical expertise
- Meet/exceed performance metrics: 95% CSAT, <2% AHT, 85% FC
- Document interactions accurately in CRM systems with 99% data integrity
- Proactively upsell premium solutions to qualified clients
- Collaborate with cross-functional teams to resolve escalations
- Maintain 100% compliance with PCI and company protocols
Qualifications
- 3+ years B2B customer service experience in high-volume environments
- Proven track record of exceeding sales/service targets
- Proficiency with Salesforce, Zendesk, or similar CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced digital channels
- Strong analytical problem-solving abilities
- Flexible availability including weekends/holidays
- High school diploma; college degree preferred