Job Description
Join Elite Customer Solutions, an award-winning BPO leader, and transform your career in our state-of-the-art Dallas facility. We're seeking exceptional Call Center Agents to deliver premium customer experiences while earning industry-leading compensation. Enjoy comprehensive benefits, career advancement paths, and a dynamic work culture that rewards performance. Why join us? Top-tier health plans, 401(k) matching, quarterly bonuses, and paid training. Our Dallas hub offers flexible scheduling and remote options post-training.
Responsibilities
- Handle inbound/outbound calls with exceptional professionalism and empathy
- Resolve complex customer inquiries across multiple industries (tech, healthcare, finance)
- Meet/exceed KPIs: First Call Resolution (FCR), CSAT, and Average Handle Time (AHT)
- Utilize Salesforce and Zendesk platforms to document interactions and track resolutions
- Identify upsell opportunities and achieve monthly sales targets
- Collaborate with support teams to escalate unresolved issues
- Maintain 99% compliance with data security protocols (HIPAA/GDPR)
Qualifications
- 2+ years in customer service or call center environment
- Proven track record of exceeding performance metrics
- Proficiency in CRM software (Salesforce/Zendesk) and MS Office
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environments
- High school diploma or equivalent (college degree preferred)
- Flexibility to work evenings/weekends (shift differential applies)
- Bilingual (Spanish) candidates strongly encouraged to apply