Job Description
Join Denver's premier contact center revolutionizing customer experience! At Apex Solutions Group, we don't just answer calls – we build careers. Our award-winning team enjoys industry-leading compensation, cutting-edge technology, and a culture that celebrates excellence. With comprehensive benefits, flexible scheduling, and clear advancement paths, this is your opportunity to thrive in one of America's most vibrant cities.
Why Choose Apex?
- Industry-leading compensation structure
- State-of-the-art tech and AI-powered tools
- Clear career progression to team lead/specialist roles
- Comprehensive health/dental/vision plans
- 401(k) with 6% company match
Responsibilities
- Deliver exceptional customer support across multiple channels (voice, chat, email)
- Exceed performance metrics with 95%+ satisfaction scores
- Resolve complex technical and billing inquiries for Fortune 500 clients
- Proactively identify upsell opportunities while maintaining trust
- Collaborate with cross-functional teams on process improvements
- Maintain detailed documentation in CRM systems
- Mentor new agents during onboarding
Qualifications
- 2+ years high-volume contact center experience
- Proven track record of meeting/exceeding KPIs
- Expertise in Salesforce or enterprise CRM platforms
- Strong problem-solving skills with technical aptitude
- Spanish bilingual proficiency required
- Ability to work flexible shifts (evenings/weekends)
- Background in SaaS or telecom preferred
- High school diploma or equivalent required