Job Description
Join our award-winning healthcare team as a Front Desk Receptionist at Louisville Medical Center! We're seeking a charismatic professional to serve as the first point of contact for our patients and visitors. This full-time role offers competitive compensation, comprehensive benefits, and a supportive environment where you can grow your career in healthcare administration. If you're passionate about exceptional patient experiences and thrive in dynamic settings, apply today!
Responsibilities
- Manage patient check-in/check-out processes with efficiency and accuracy
- Handle multi-line phone systems and triage calls to appropriate departments
- Coordinate appointment scheduling and maintain electronic health records
- Process insurance verifications and collect co-payments
- Assist patients with registration forms and digital check-in kiosks
- Collaborate with clinical teams to ensure seamless patient flow
- Maintain a clean, organized, and welcoming reception area
- Resolve patient inquiries with empathy and professionalism
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years of front desk or customer service experience
- Proficiency in electronic health records (EHR) systems
- Exceptional communication and interpersonal skills
- Ability to multitask in fast-paced healthcare environments
- Strong attention to detail and organizational abilities
- Basic knowledge of medical terminology
- Proficient with Microsoft Office Suite and scheduling software