Job Description
Join our award-winning healthcare team as a Front Desk Receptionist and receive a $2,500 sign-on bonus! We're seeking a polished professional to be the first point of contact for our state-of-the-art medical facility in Durham. This role combines exceptional customer service with administrative excellence in a dynamic environment where your contributions directly impact patient experience.
As a valued team member, you'll enjoy competitive benefits, career advancement opportunities, and a supportive culture that celebrates growth. Our commitment to excellence extends to our staff development programs and comprehensive wellness initiatives.
Responsibilities
- Manage patient check-in/out processes with efficiency and warmth
- Handle multi-line phone system and route calls appropriately
- Maintain accurate scheduling and calendar management
- Process insurance verification and registration paperwork
- Assist with patient billing inquiries and collections
- Coordinate with clinical staff to ensure seamless patient flow
- Maintain secure electronic health records (EHR) compliance
- Uphold strict confidentiality and HIPAA regulations
Qualifications
- High school diploma or equivalent; college degree preferred
- 2+ years experience in customer service or medical reception
- Proficiency with Microsoft Office Suite and EHR systems
- Exceptional communication and interpersonal skills
- Strong attention to detail and organizational abilities
- Ability to multitask in a fast-paced environment
- Basic medical terminology knowledge
- Positive attitude with problem-solving mindset