Job Description
Join our award-winning healthcare team as the first point of contact for patients and visitors at Riverside Medical Center. We're seeking a professional, detail-oriented Front Desk Receptionist to deliver exceptional customer service in a fast-paced environment. This full-time role offers growth opportunities, comprehensive benefits, and a supportive workplace culture.
Responsibilities
- Manage patient check-in/check-out processes efficiently using EMR systems
- Answer multi-line phone calls and schedule appointments with precision
- Collect and verify insurance information while maintaining HIPAA compliance
- Handle patient inquiries and resolve concerns with empathy and professionalism
- Manage office supplies inventory and maintain reception area appearance
- Coordinate with clinical staff for smooth patient flow and communication
- Process payments and maintain accurate financial records
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 2 years receptionist or customer service experience
- Proficiency with EMR systems (Epic/Meditech experience a plus)
- Strong knowledge of medical terminology and insurance protocols
- Exceptional communication and multitasking abilities
- Professional demeanor with excellent conflict resolution skills
- Ability to work flexible hours including occasional weekends
- Basic computer skills including Microsoft Office Suite