Job Description
Join Pittsburgh's fastest-growing tech company as a Customer Support Trainee! We're seeking passionate individuals to launch their careers in customer success. Enjoy comprehensive training, mentorship from industry experts, and a clear path to advancement. Our collaborative environment offers competitive benefits, flexible scheduling, and opportunities to work with cutting-edge products. If you're a problem-solver with exceptional communication skills, this is your chance to grow with us in the heart of Pittsburgh's tech corridor.
Responsibilities
- Provide exceptional customer support via phone, email, and chat channels
- Master product knowledge through structured training programs
- Document customer interactions and resolve technical issues efficiently
- Collaborate with cross-functional teams to improve service quality
- Contribute to knowledge base documentation and process improvements
- Meet performance metrics for response time and resolution rates
- Participate in ongoing skill development workshops
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Strong written and verbal communication skills
- Proficiency with CRM software and basic tech troubleshooting
- Ability to thrive in fast-paced, team-oriented environments
- Empathetic approach to customer problem-solving
- Reliable internet connection and quiet home office space (if remote)
- Must be authorized to work in the United States