Job Description
Join Coastal Connect Solutions as a Full-Time Call Center Agent and become the voice of our valued customers! We're seeking passionate communicators to deliver exceptional service in our state-of-the-art Virginia Beach facility. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth matters.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries efficiently using CRM systems
- Document interactions accurately in customer databases
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with team members to improve service workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Excellent verbal/written communication skills
- Strong problem-solving abilities and patience
- Proficient with Windows OS and CRM software
- Ability to work flexible shifts including evenings/weekends