Job Description
Join our award-winning customer experience team at CustomerConnect Solutions! We're seeking passionate Full-Time Call Center Agents to deliver exceptional service from our San Jose headquarters. As a vital member of our support ecosystem, you'll transform customer interactions into loyalty-building moments while enjoying competitive compensation, comprehensive benefits, and a vibrant tech-forward culture. Our state-of-the-art facility offers flexible scheduling, professional development programs, and opportunities for advancement into leadership roles.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and efficiency
- Resolve customer inquiries regarding products, services, and account details
- Document interactions accurately in CRM systems while meeting performance metrics
- Collaborate with technical teams to resolve complex escalations
- Participate in continuous improvement initiatives for customer satisfaction
- Maintain product knowledge through ongoing training modules
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Ability to multitask in fast-paced setting with minimal supervision
- High school diploma or equivalent; college degree preferred
- Fluent in English; bilingual Spanish highly desirable
- Typing speed of 40+ WPM with 95% accuracy