Job Description
Join Delta Customer Connect's award-winning team in the heart of New Orleans! We're seeking passionate Full-Time Call Center Agents to deliver exceptional customer experiences while enjoying competitive compensation and career growth opportunities. Our state-of-the-art downtown facility offers a vibrant, supportive environment with comprehensive benefits including health insurance, retirement plans, and paid time off. As a key player in our customer success ecosystem, you'll gain valuable skills in communication, problem-solving, and digital engagement – all while contributing to our mission of making every interaction memorable.
We pride ourselves on fostering an inclusive culture that celebrates the unique spirit of New Orleans. Our team enjoys regular team-building events, flexible scheduling options, and opportunities for advancement into specialized roles or management tracks. Ready to build a rewarding career in customer service?
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and policies
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed key performance metrics including call volume and resolution rates
- Participate in ongoing training to enhance product knowledge and service skills
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Must pass background check and drug screening