Job Description
Join Delta Support Services as a Full-Time Call Center Agent and become the voice of excellence for our Fortune 500 clients! We're seeking passionate communicators to deliver exceptional customer experiences from our state-of-the-art facility in downtown New Orleans. Enjoy competitive compensation, comprehensive benefits, and a supportive team environment where your growth is prioritized. If you thrive in fast-paced settings and want to make a tangible impact, this is your opportunity to shine!
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and ticketing systems
- Meet/exceed performance metrics (e.g., CSAT, AHT, FCR)
- Collaborate with supervisors to improve service quality
- Participate in ongoing training programs
- Maintain strict compliance with data privacy regulations
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service/call center experience
- Exceptional verbal communication and active listening skills
- Proficient in CRM software (Salesforce/Zendesk)
- Ability to type 40+ WPM with 95% accuracy
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for continuous learning and self-improvement