Job Description
Join our dynamic team at CustomerFirst Solutions as a Full-Time Call Center Agent in vibrant New Orleans! We're seeking passionate individuals to deliver exceptional customer experiences while supporting our clients' growing needs. Enjoy competitive compensation, comprehensive benefits, and a collaborative work environment in the heart of Louisiana. If you thrive in fast-paced settings and excel at problem-solving, apply today to start your rewarding career journey!
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and technical issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- 1+ years customer service/call center experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends