Job Description
Join Boston's premier customer experience team as a Full-Time Call Center Agent! We're seeking passionate communicators to deliver exceptional service while representing Fortune 500 clients in a dynamic downtown Boston environment. Enjoy competitive compensation, comprehensive benefits, and career advancement opportunities in a supportive, tech-forward workplace.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) with company matching
- Paid time off and holidays
- Professional development stipend
- Modern downtown location near T-access
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues and product questions efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Collaborate with support teams to resolve complex cases
- Participate in ongoing product training
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Strong problem-solving abilities
- Ability to work flexible shifts (evenings/weekends)
- Bilingual (Spanish) candidates strongly encouraged
- Passion for helping others and representing brands