Job Description
Join our award-winning customer service team in the heart of Washington, DC! Capital Connect Solutions is seeking dynamic Full-Time Call Center Agents to deliver exceptional support to our diverse clientele. As a key member of our DC-based team, you'll leverage your communication skills to resolve inquiries, build customer loyalty, and contribute to our mission of excellence. Enjoy competitive compensation, comprehensive benefits, and opportunities for career growth in a modern, collaborative environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM tools
- Document interactions accurately in Salesforce and other systems
- Collaborate with team leads to improve service quality metrics
- Participate in ongoing training to enhance product knowledge
- Meet/exceed performance targets for call volume and resolution rates
- Support cross-functional projects during peak seasons
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environments
- Type 40+ WPM with strong computer navigation skills
- Authorization to work full-time in the United States