Job Description
Join our award-winning customer service team in the heart of Chicago! Chicago Connect Solutions is seeking passionate Full-Time Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in our modern downtown headquarters. We invest in your success with ongoing training and a supportive team environment.
Responsibilities
- Handle 50-80 inbound/outbound calls daily with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and service features
- Document interactions accurately in CRM systems while meeting SLA targets
- Collaborate with technical teams to resolve complex issues
- Participate in weekly performance reviews and skill development workshops
- Uphold company standards for quality assurance and compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and MS Office Suite
- Ability to work flexible shifts including evenings/weekends
- Strong problem-solving and conflict resolution abilities
- Typing speed of 40+ WPM with high accuracy